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SpaceX Online Rajshahi

Contact SpaceX Online

Have questions about a new connection, connection relocation, package upgrades, or need technical support? We are here 24/7.

24/7 Support Helpline

Direct phone assistance for new connections and outages.

+8809644481483

WhatsApp Chat

Quick messaging and instant query response.

Chat on WhatsApp

Facebook Messenger

Connect via our official verified SpaceX Online page.

Open Messenger

Email Support

For billing invoices, corporate quotes, and official queries.

info@spacexraj.com

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Send on WhatsApp as well
Get Connected

Request a New Fiber Connection

Fill out this short form. Our team will call you to confirm your address and schedule installation.

If an existing SpaceX Online subscriber referred you, enter their Customer/Connection ID.

Contact Us

Send Us a Message

Fill out this short form and our Rajshahi support desk will get back to you shortly.

Existing Subscribers

Connection Relocation or Reconnection

Existing SpaceX Online customers can request to shift their fiber connection to a new address in Rajshahi or reconnect an existing line.

Under Demand Survey

Request SpaceX Online on Your Street

We expand our fiber lines based on community demand. When neighbors in a lane or apartment cluster express interest, we prioritize that area for terminal installation.

What Happens Next?

  1. 1

    We Call You

    Within 24 hours

    Our team confirms your package, checks fiber route availability to your building, and answers questions.

  2. 2

    Site Survey

    Same or next day

    A technician checks the optical distribution box (TJ/splitter) near your premises.

  3. 3

    Fiber Pull & Setup

    Usually 2–4 hours

    We run high-grade fiber to your router, configure the ONU and Wi-Fi, and verify your bandwidth.

Need instant assistance? +8809644481483
WhatsApp
Physical Location

Head Office

Physical Address

B-465, Moon Valley, Uposhohor, Rajshahi, Bangladesh.

Customer Office Hours

9:00 AM – 8:00 PM (Daily)

Technical helpdesk and network operations are active 24/7.

View Directions on Google Maps
Quality Assurance & Redressal

Support & Escalation Matrix

We strive to resolve every issue rapidly. If your support ticket is unresolved, follow our structured escalation ladder.

Step 01

Level 1: Helpdesk Support

Call our 24/7 helpline or message WhatsApp for rapid line diagnostics and field technician dispatch.

Helpline: +8809644481483
Step 02

Level 2: Team Lead & Management

If unresolved within 4 hours, escalate directly to the operations management desk via email at info@spacexraj.com.

info@spacexraj.com
Step 03

Level 3: Company Administration

If unresolved within 24 hours, escalate to the company administration for further action via email at admin@spacexraj.com.

admin@spacexraj.com
Frequently Asked Questions

Got Questions About SpaceX Online?

Everything you need to know about SpaceX Online fiber broadband in Rajshahi.

Once you request a connection, we call you to confirm your address and package, check the fiber route to your building, and then install. Typical turnaround is 24–48 hours in areas we already serve.
Yes, if the new address is inside our coverage area. Use the Reconnection / Relocation form or call us with your customer ID, new address and moving date. Relocation fee: Ask us.
Check that your bill is paid in Self-Care. If it is still down, call our support line +8809644481483 with your customer ID. We are available 24/7/365.
Have more questions?