Refund and Returns Policy – SpaceX Online ISP in Rajshahi
SpaceX Online is a leading ISP in Rajshahi, offering high-speed broadband and fiber internet services for homes, businesses, and organizations. Ensuring customer satisfaction is our top priority. This Refund and Returns Policy explains the eligibility, conditions, and procedures for refunds, service cancellations, and equipment returns. By using our internet services, including FTTH fiber internet or other broadband packages, you agree to follow these terms. Our aim is to provide fast, stable, and reliable internet services while maintaining transparency, fairness, and trust across all service areas in Rajshahi. For detailed information about service rules, please review our Terms of Service and Privacy Policy.
Refund Eligibility
Customers of SpaceX Online may request a refund under specific circumstances, such as service cancellation, billing errors, or subscription plan adjustments. Refund requests are considered only after verifying account status, service usage, and payment records. Eligibility depends on whether the broadband or fiber internet service has been activated, partially used, or fully installed. Installation and setup charges are generally non-refundable once services are active. Refunds are processed fairly to ensure customer satisfaction and operational transparency.
Refund Policy – Broadband & Fiber Internet
Refunds are processed promptly after verification of the customer’s request. Once approved, refunds are typically issued within 7–10 working days through the original payment method. Bank or payment gateway charges and installation fees may be deducted from the total refundable amount. Refunds for partially used services are calculated fairly based on usage. Customers are encouraged to provide complete account details and payment proof when requesting refunds.
Cancellation Policy – ISP Services Rajshahi
Subscribers may cancel their SpaceX Online internet services at any time by contacting our customer support team. Cancellation requests must be verified before disconnection. Partial refunds may apply depending on service usage and applicable charges. Proper cancellation procedures prevent billing disputes and ensure smooth service transitions. Customers should return any leased or provided equipment in good condition.
Equipment Return Policy – Routers & ONT Devices
When canceling SpaceX Online broadband or fiber internet services in Rajshahi, customers may be required to return networking equipment, including routers, ONT devices, and related accessories. All equipment must be returned in its original condition, complete packaging, and without damage. Missing or broken items may result in additional charges to cover replacement or repair costs.
Refund Process – How to Request a Refund
Customers of SpaceX Online broadband and fiber internet services in Rajshahi can follow a clear and transparent process to request a refund:
- Contact Customer Support: Reach out via phone helpline, WhatsApp, Messenger, or email to initiate a refund request.
- Verification: Provide your Customer ID, mobile number, payment proof/transaction ID, and reason for the refund.
- Approval: Requests are reviewed by our billing department within 2–3 business days.
- Processing: Approved refunds are disbursed within 7–10 working days via bKash, Nagad, or bank transfer.
Non-Refundable Charges
Certain charges for SpaceX Online broadband and fiber internet services in Rajshahi are non-refundable. These include initial fiber installation fees, optical drop cable charges, and used subscription periods. These fees cover hardware, infrastructure setup, and technician labor required to deliver optical internet to your premises.
Support & Inquiries
For any questions or requests regarding refunds, returns, or service cancellations, reach our Rajshahi helpdesk:
- Helpline: +8809644481483
- WhatsApp: +8801907481483
- Messenger: https://m.me/spacexraj
- Email: info@spacexraj.com
- Office Address: B-465, Moon Valley, Uposhohor, Rajshahi, Bangladesh