Privacy Policy – SpaceX Online ISP Rajshahi
SpaceX Online values your privacy and is dedicated to safeguarding your personal data while delivering reliable broadband and fiber internet services in Rajshahi. As a trusted internet service provider (ISP) in Rajshahi, we deliver high-speed broadband and fiber internet services while maintaining strict data protection and security standards.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or subscribe to our internet services. It applies to all users of our broadband and FTTH fiber internet solutions in Rajshahi.
By using SpaceX Online services, you agree to the practices described in this policy. We are dedicated to maintaining transparency, safeguarding user data, and providing a secure and reliable internet experience for all customers.
Information We Collect
To deliver reliable broadband and fiber internet services in Rajshahi, SpaceX Online collects certain types of information from users to ensure service quality, network performance, and customer satisfaction.
Personal Information
We may collect personal details such as your name, phone number, email address, installation address, and national ID/passport information when you subscribe to our broadband or fiber internet services in Rajshahi, ensuring proper account setup, service delivery, and compliance with BTRC subscriber registration directives.
Billing Information
To manage subscriptions and payments efficiently, we collect billing-related details including transaction IDs (bKash/Nagad/Rocket/Bank), payment dates, billing history, and customer account numbers to maintain accurate financial records and prevent billing disputes.
Technical and Usage Data
We collect technical data such as assigned IP address, device MAC address, optical signal levels (dBm), network logs, and connection timestamps to monitor optical line health, troubleshoot fiber attenuation, and maintain network integrity.
How We Use Your Information
Collected information is used responsibly to deliver reliable broadband and fiber internet services in Rajshahi:
- To activate, route, and maintain FTTH fiber optical internet to your premises.
- To generate monthly invoices, process mobile wallet recharge confirmations, and send payment SMS alerts.
- To notify you about planned network upgrades, emergency maintenance, or speed enhancement notices.
- To deliver 24/7 technical helpdesk assistance and dispatch local Rajshahi field crews for line repairs.
- To comply with regulatory standards prescribed by the Bangladesh Telecommunication Regulatory Commission (BTRC).
Data Security
Protecting user data is a top priority. Industry-standard administrative and physical safeguards—including encrypted transport layers, firewall protection, and restricted internal access—are used to prevent unauthorized access, loss, or alteration of subscriber records.
Third-Party Services
We never sell or rent subscriber details to commercial third parties. Data is shared strictly with authorized billing gateways (e.g. bKash, Nagad) or regulatory authorities when formally required under applicable laws of Bangladesh.
Contact & Privacy Officer
For any inquiries regarding data protection, record corrections, or privacy compliance, contact our administrative desk:
- Helpline: +8809644481483
- WhatsApp: +8801907481483
- Messenger: https://m.me/spacexraj
- Email: info@spacexraj.com
- Office Address: B-465, Moon Valley, Uposhohor, Rajshahi, Bangladesh